There could be a few reasons for this:
- If you were inside, in fairly low light, the camera needs to work extra hard to get the shot. Sometimes this results in blurry, somewhat grainy photos and videos.
- You may have moved before the photo capture completed. Be sure to wait for the second beep to resume any movement.
- Is the protective film still on the lens? Be sure to take that off before using the camera.
- The lens may be dirty. Use the cleaning cloth included in your purchase to wipe the lens of the camera and free it from any fingerprints or dust.