Before turning on the Bluetooth of a new smart case, open the Bluetooth settings on your phone or tablet. Find the current smart case there.
In iOS, tap the “i” icon next to the device. There you will find an option to “forget device.”
In Android, tap “More Settings.” You will see your device list with a gear icon next to each. Tap the gear icon next to the smart case. You should see an option to “Forget” the device.
Power on the new smart case (flip the switch from 0 to 1) and press and hold the Bluetooth button. The light should begin to flash. You should see the new smart case appear in your Bluetooth device list on your phone or tablet. Tap the new device.
This should pair your new case so that when you re-open the PogoCam app, you see its status and media.
Note: There is a known issue with pairing a smart case to an Android after it has been paired with an iOS device. If this occurs, you will need to unpair the smart case from the iOS device before pairing with Android.