Generally, you shouldn't see any problem when you plug the smart case into a computer. If you notice that files on your smart case seem to be unreadable or corrupt when you connect via USB, we have some suggestions:
- Try turning the smart case off before plugging it into the USB and then turn the smart case back on after it's plugged in.
- Make sure you allow the files proper time to download from the camera to the smart case. When you plug the camera into the smart case and turn on the smart case, you'll see a fast blinking green light under the camera symbol. After a few minutes it should turn into a slow blinking green light (this indicates the download has finished and it's now charging the camera) or a solid green light (this indicates the download has finished and the camera is fully charged).
- If the smart case is paired with your phone and the app is open, you won't be able to connect to a Mac by USB. Once you close the app, you should see the smart case appear on the MAC desktop.
- If none of the first 3 things remedy the problem,It is possible the case is not charged enough for file transfer to take place. Remove the camera from the case. Recharge the case until the green LED for the case is solid. Then plug the camera firmly back into the case and see if data starts to transfer (the green LED under the camera icon flashes quickly).